Refund & returns policy

Effective date: September 26, 2026. Last updated: September 26, 2026.

1. Our 30-day return window

We want you to love your Florimetry piece. If you don't, you can return eligible items within 30 days of the delivery date for a refund to your original payment method.

2. Eligibility

To be eligible for a return, items must be:

• Unused, and not placed in a vase, glued, cut, or otherwise altered.
• Returned in their original packaging with all stems and components.
• Accompanied by proof of purchase (your order number).

Reshaping stems after unboxing is fine; we know you'll want to see how a piece looks in your space.

Not eligible for return

• Items returned after 30 days from delivery.
• Items that show signs of use, damage caused after delivery, odors, pet hair or dust buildup.
• Items marked "Final sale" at the time of purchase.

3. How to start a return

1. Email support@florimetry.shop with your order number, the item(s) you'd like to return, and the reason.
2. We'll reply within 1 business day with a Return Authorization (RA) number and return instructions.
3. Pack the item securely in its original packaging, write the RA number on the outside of the box, and ship it to the address we provide.

4. Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend a trackable shipping service; we can't be responsible for returns lost in transit. Original shipping charges are non-refundable, except where the return is due to our error or a damaged or defective item.

If your original order qualified for free shipping and a return brings the kept items below $75, the refund stays the same; we don't deduct shipping retroactively.

5. Refunds

Once your return arrives, we inspect it within 3 business days and email you to confirm whether the refund is approved.

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, the credit usually appears within 5–10 business days. If you paid by PayPal, the refund goes to your PayPal account.

If a return doesn't meet the eligibility requirements, we'll let you know and ship it back to you at your cost, or hold it for 30 days for you to arrange collection.

6. Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or not what you ordered, email support@florimetry.shop within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund, including original shipping, and cover any return shipping with a prepaid label. In many cases we won't need the item back.

7. Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order. If you'd prefer an exchange, email us and we'll reserve the new item while your return is in transit, subject to availability.

8. Cancellations

You can cancel an order for a full refund if it hasn't shipped yet. Email us as soon as possible with your order number; orders can usually be canceled within 12 hours of purchase. Once an order has shipped, it can be returned under this policy.

9. Gifts

If an item was marked as a gift and shipped directly to you, you can return it for a refund issued to the original purchaser. The purchaser will be notified of the return.

10. Your rights

This policy does not affect any rights you have under applicable US federal or state consumer protection laws.